Patient experience is the perceived value of a patient’s interactions across the healthcare system and is seen as a key step toward patient-centered care. Since 2020, patient experience has been colored by the cloud of COVID-19 – initially, with the fear of attending in-person appointments and now, frustration at understaffed offices and facilities.
In 2022, increased communication is still critical to delivering a positive patient experience. In person, acknowledging the current challenges out loud can be a surprisingly effective way to neutralize frustration. Another answer is turning to technology to help absorb the backlog – online scheduling, patient portals and other ways patients can help themselves without involving staff.
Patient Experience was a healthcare industry trend in our 2022 March Healthcare Classic. Explore this year’s interactive bracket to see the most impactful healthcare trends face off.