The pandemic accelerated the widespread adoption of virtual care, making it the preferred method of care for millions of patients unable (or unwilling) to receive in-person care. Virtual care replaces in-person visits through phone calls, video conferences or online chats.
In 2020, 46 percent of patients used telehealth services compared to 11 percent in 2019, an increase of 318 percent. The learning curve toward virtual care was shared by patients and providers, many of whom were new to the process. As the pandemic shows signs of relenting, it will be interesting to see how many of them continue to consume their healthcare this way.