Underpinning the patient experience is the provider experience. Providers can’t be expected to bring their all to their patients if they feel abused, underappreciated or burned out. And as more physicians move to employment, it’s incumbent on the health systems to work harder to improve the provider experience.

As the latest COVID-19 surge comes to an end, the relief alone may improve the provider experience in the short term. Going forward, a lesson learned from the pandemic is that healthcare workers, like everyone, have their limits, and taking steps to maximize their experience can have a positive domino effect on the entire organization.

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