Third-party administrators (TPAs) help streamline the administration of self-insured health plans, which now cover about 64 percent of U.S. workers. There is a growing expectation for TPAs to deliver more technology-driven solutions, as the user base becomes more technologically demanding. 

In an environment beleaguered by rising costs, ever-changing regulations, technology evolution, workforce challenges and cybersecurity demands, TPAs are having to adapt to remain relevant and useful to their customers. They are turning to automation, cloud-based Software-as-a-Service solutions, predictive modeling and other innovations.

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