In-person care was on hiatus for many patients during the early days of the pandemic. This held the door open for virtual care and telehealth to spread their wings and test the limits of their capabilities. While many will likely continue to use remote offerings, others were relieved to be return to meeting with their providers in person.

In-person care at brick and mortar facilities is still the backbone of healthcare. Going forward, we will likely see a hybrid model between in-person and virtual, which will add flexibility and resilience to the system.

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