Digital care includes virtual care as well as the ecosystem of apps, remote patient monitoring, portals and other digital interfaces patients and providers are using to interact. It may also include the connections to and from payers, whose goals are becoming more and more aligned with those of patients and providers.

Digital care depends on interoperability, robust platforms and data-driven technology for it to support the goals and missions of the providers. It also should reduce friction in relationships with patients, who are more often expecting their healthcare interactions to be as easy and immediate as other apps on their smartphones.

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